Shipping & Return Policy

🚚Shipping Policy

Shipping Options & Timeframes

Shipping Charges

• Orders above ₹999: FREE Standard Shipping
• Orders below ₹999: ₹99 shipping charge
• Remote locations may have additional charges of ₹50-100
• International shipping available on request

Processing Time

All orders are processed within 1-2 business days. During festival seasons (Navratri, Diwali, etc.), processing may take 2-3 business days due to high demand.

Shipping Areas

We ship across India to all serviceable PIN codes. Remote areas in Northeast, Jammu & Kashmir, and island territories may have extended delivery times of 7-10 business days.

↩️Return Policy

Eligible Items for Return

• Clothing items (sarees, lehengas, kurtis, etc.)
• Jewelry (artificial and semi-precious)
• Accessories (scarves, bags, footwear)
• Home décor items

Non-Returnable Items

• Intimate wear and undergarments
• Customized or personalized items
• Items damaged due to misuse
• Earrings and other piercing jewelry (hygiene reasons)
• Items used in religious ceremonies

Return Conditions

To be eligible for return, items must be:

• Unworn and in original condition
• With original tags and packaging intact
• Free from any stains, odors, or damage
• Accompanied by original invoice

🔄Exchange Policy

Size Exchanges

We understand that finding the perfect fit is important, especially for traditional wear. Size exchanges are available within 15 days of delivery, subject to stock availability.

Color/Design Exchanges

If the received item's color appears significantly different from the website images due to lighting or screen settings, we offer exchanges within 7 days of delivery.

💰Refund Policy

Refund Processing

Once we receive and inspect your returned item, we will process your refund within 5-7 business days.

Refund Methods

• Online Payments: Refunded to original payment method (Credit/Debit card, UPI, Net Banking)
• Cash on Delivery: Bank transfer to provided account details
• Wallet Payments: Refunded to original wallet

Refund Timeline

📦Damaged or Wrong Items

Quality Assurance

Every NavRang product undergoes quality checks before dispatch. However, if you receive a damaged or wrong item, we take full responsibility.

Immediate Action Required

• Report damaged/wrong items within 24 hours of delivery
• Provide clear photos of the damaged item and packaging
• Keep all original packaging and tags
• Contact our support team immediately

Our Resolution

For damaged or wrong items, we offer:

• Free replacement - Priority processing and express delivery
• Full refund - If replacement is not available
• Partial refund - For minor damages (with customer consent)